You can request permanent deletion of your MapleReach account and all associated personal data at any time. This applies to student, parent, teacher, and administrator accounts. You do not need to have the app installed to make this request.
What gets deleted
- Your account profile (name, email, role, grade level)
- Practice session history, scores, XP, streaks, and badges
- Parent–child and teacher–class links involving your account
- Any messages or notifications associated with your account
Some anonymized, aggregated data that cannot be tied back to you (for example, province-wide question performance statistics) may be retained for product improvement purposes.
Submit a deletion request
This opens your email client with a pre-filled message to bonifacejustin@gmail.com. If that doesn't work, you can email us directly at the same address with the subject line "MapleReach Account Deletion Request".
Processing time: We will verify your request and permanently delete your data within
30 days. You'll receive a confirmation email once deletion is complete.